FAQ's
Q: How far in advance should I reserve my rentals?
We recommend placing your reservation as early as possible, especially for peak seasons (spring through fall). For most events, booking 4–6 weeks in advance is ideal to ensure availability. Last-minute requests are welcome but subject to inventory and scheduling.
Q: When is payment due?
All rentals must be paid in full at least two (2) weeks prior to your event date. A non-refundable deposit may be required to secure your reservation.
Q: Do you offer delivery and pickup services?
Yes! We offer on-time delivery and prompt pickup services. Standard delivery includes ground-level drop-off. Setup/teardown and special access deliveries (stairs, elevators, etc.) may incur additional charges. Be sure to let us know any site-specific details when booking.
Q: Can you set up and break down the equipment?
Yes, we offer setup and teardown services for tables, chairs, tents, and more. This service must be requested in advance and may involve an additional fee depending on the size and complexity of the order.
Q: What happens if it rains or the weather changes?
Renter is responsible for monitoring weather conditions and notifying us if a cancellation or reschedule is necessary. We do not offer refunds due to weather after delivery. Tents and inflatables should never be used in high winds or storms.
Q: What if something gets damaged or goes missing?
Renter is responsible for all rental items from delivery until pickup. Damaged, stained, or missing items will be billed at full replacement or repair cost. This includes broken chairs, ripped linens, and damaged catering equipment. An inspection is done upon return.
Q: Do linens need to be cleaned before returning?
No, we handle the laundering! However, please shake out food, confetti, or debris, and keep linens dry. Linens returned with wax, mold, excessive stains, or burns may result in replacement charges.
Q: Can I pick up the rental items myself?
Yes, select items are available for customer pickup. Proper transportation (including tie-downs and padding) is required. A valid ID and signed agreement are needed at pickup. Please ask which items qualify.
Q: What areas do you service?
We serve Macomb, Oakland, Lapeer, & St. Clair Counties. If you're not sure whether you're in our delivery zone, feel free to contact us directly.
We may Still be able to help as we do travel All of Michigan and the USA upon request.
We offer a variety of items including:
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Popcorn machines
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Snow cone makers
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Cotton candy machines
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Beverage dispensers
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Food warmers
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Chafing dishes
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Ice coolers & more!
Q: How do I get a quote or reserve my date?
Simply call, email, or fill out the contact form on our website. We’ll respond quickly with a customized quote and help you secure your rental.
📞 586-230-0017
📧 Info@bfeventrentals.com
Privacy Policy
Ben & Freddie's Party Rentals LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or interact with us through other means.
1. Information We Collect
We collect the following types of information when you interact with us:
a. Personal Information
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Name
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Email address
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Phone number
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Billing and shipping address
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Payment information (processed securely through third-party providers)
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Event details (dates, times, and locations)
b. Non-Personal Information
2. How We Use Your Information
We use the information collected to:
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Process and confirm rental orders
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Provide customer service and respond to inquiries
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Deliver and set up rental equipment
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Communicate about scheduling, changes, or cancellations
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Send invoices or payment confirmations
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Improve our website and services
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Comply with legal obligations
3. How We Share Your Information
We do not sell, rent, or trade your personal information. We may share your information in the following limited situations:
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Service Providers: We may share information with trusted third-party vendors (e.g., payment processors, delivery services) who assist in running our business.
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Legal Requirements: If required by law, subpoena, or legal process, we may disclose your information.
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Business Transfers: In the event of a business merger or sale, customer information may be part of the transferred assets.
4. Data Security
We implement appropriate administrative, technical, and physical security measures to protect your personal data from unauthorized access, use, or disclosure. However, no method of transmission over the internet is 100% secure.
5. Cookies and Tracking Technologies
Our website may use cookies to improve your browsing experience, analyze website traffic, and personalize content. You may choose to disable cookies through your browser settings, though some features of the site may not function properly.
6. Your Rights and Choices
You may:
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Request access to or correction of your personal information
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Request deletion of your information, subject to recordkeeping requirements
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Opt out of marketing communications at any time by contacting us
7. Children's Privacy
Our services are intended for individuals age 18 and older. We do not knowingly collect personal information from children under 13. If you believe a child has submitted personal information, please contact us immediately.
8. Changes to This Privacy Policy
We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. Updates will be posted to this page with a new effective date.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:
Ben & Freddie’s Party Rentals LLC
Email: Info@bfeventrentals.com
Phone: 248-829-9449